قوانین و حریم خصوصی

Aussieex Transfer Services

By accessing or using the transfer services provided by Aussieex, you acknowledge that you have read, understood, and agreed to be legally bound by the following Terms and Conditions. These Terms apply to all customers and all transfer transactions processed by Aussieex.

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1. Processing of Transfers
Aussieex may process transfer transactions through its own affiliated companies and operational entities. In addition, transactions may be processed, settled, or facilitated through third-party financial institutions, correspondent banks, partner exchanges, cooperating institutions, or, where applicable, other customers acting as counterparties for settlement purposes.
Customers acknowledge and agree that, in certain cases, funds may be transferred or settled through partner institutions, cooperating exchanges, third-party financial institutions, or other customers, and not exclusively through entities owned or controlled by Aussieex.
Aussieex shall not be responsible or liable for any acts, omissions, delays, errors, defaults, failures, or misconduct arising from or attributable to such third parties.
Aussieex shall not be liable for:

• Any loss, damage, or expense incurred as a result of acting on customer instructions in good faith, except where such loss is directly caused by the proven negligence or willful misconduct of Aussieex;
• Any delay, rejection, suspension, or failure of payment caused by intermediary banks, overseas banks, partner institutions, cooperating exchanges, or other third parties beyond the reasonable control of Aussieex.

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2. Transfer Processing Time
Customers acknowledge and agree that most transfer transactions may take approximately one (1) week to be completed.
Processing times may vary due to banking procedures, intermediary institutions, compliance reviews, public holidays, or other operational or regulatory factors.
Delays within this timeframe or arising from the above factors shall not constitute a breach of these Terms and Conditions.

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3. Compliance with AML/CTF Laws
All transactions must be conducted in good faith and in strict compliance with Australian AUSTRAC Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws and regulations.
Aussieex reserves the right, at its sole discretion, to refuse, delay, suspend, or cancel any transaction that:

• Does not comply with applicable AML/CTF laws;
• Raises compliance, regulatory, or risk concerns;
• Requires additional verification or documentation.

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4. Know Your Customer (KYC)
For each transfer, customers are required to provide complete, accurate, and up-to-date Know Your Customer (KYC) information.
KYC information is collected and processed in accordance with the Australian Anti-Money Laundering and Counter-Terrorism Financing Act for the purpose of customer identification and verification.
Failure to provide accurate or sufficient KYC information may result in delays, suspension, or cancellation of transactions.

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5. Sanctions, Legality, and Customer Responsibility
The customer expressly represents and warrants that both the sender and the recipient of funds:

• Are not listed on any national or international sanctions lists;
• Are not subject to any trade, financial, or economic sanctions;
• Are not involved in any illegal, prohibited, or unlawful activities;
• Are conducting the transaction for lawful purposes only.
  The customer acknowledges and agrees that full responsibility for ensuring compliance with sanctions laws and the legality of the transaction rests solely with the sender and the recipient of funds.
  Aussieex shall bear no responsibility or liability for any consequences arising from sanctions violations, illegal activities, or unlawful use of transferred funds by the sender or recipient. Any such liability shall be borne entirely by the customer and the relevant parties to the transaction.

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6. Transfer Instructions and Reference Requirements
To ensure proper processing, customers must strictly comply with the following instructions:

• Customers must not include any reference to Iran, Tehran, transfer, exchange, Aussieex, or similar terms in the bank transfer description or reference fields.
• Only the word “DEBIT” or “DEBT” may be entered in the Description or Reference field.
• Transfers are accepted only if initiated online or via the customer’s personal banking application.
• All USD payments must be made exclusively from the customer’s own personal bank account. Third-party payments are strictly prohibited.

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7. Finality of Transfers
Once the destination account details and transfer amount have been submitted, the transaction shall be deemed final, binding, and irrevocable.
No cancellation, amendment, or modification of the transfer amount or account details shall be permitted after submission under any circumstances.

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8. Acceptance of Terms
By initiating, authorizing, or completing a transfer, the customer expressly confirms full acceptance of these Terms and Conditions, including any amendments made from time to time.

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9. Penalties for Non-Compliance
Failure to comply with any provision of these Terms and Conditions may result in a penalty equal to the greater of:

• 10% of the total transfer amount, or
• USD 500.
  Where legally permitted, such penalties may be deducted directly from the transferred amount.

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10. Limitation of Liability
To the maximum extent permitted by applicable law, Aussieex shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to the use of its transfer services.

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11. Amendments to Terms and Conditions
Aussieex reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Customers are responsible for reviewing the most current version prior to initiating any transaction.

For the full and latest version of these Terms and Conditions, customers are advised to contact Aussieex directly.